1. Introduction
Welcome to NKNEST. By accessing our website and purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice.
2. Products
We make every effort to ensure that product descriptions, images, dimensions, colours, and specifications displayed on our website are accurate. However, slight variations may occur due to photography, screen settings, manufacturing processes, or material characteristics.
Product dimensions are approximate and may vary slightly.
3. Custom Orders
Custom sofas and made-to-order products are manufactured according to customer-selected specifications.
Once a custom order has been confirmed and production has commenced, cancellations, exchanges, or refunds cannot be accepted unless required under Australian Consumer Law.
Customers are responsible for ensuring that all selected sizes, configurations, colours, and specifications are correct before confirming their order.
4. Compressed Sofas
Our compressed sofas are vacuum-packed for transportation and storage purposes.
After unpacking, products may require time to fully expand and recover their intended shape. Recovery times may vary depending on environmental conditions and product size.
Minor wrinkles or compression marks may be visible immediately after unpacking and will generally reduce over time.
5. Pricing and Payment
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Full payment is required before orders are processed and dispatched.
We reserve the right to change prices at any time without notice.
6. Shipping and Delivery
Delivery timeframes provided are estimates only and may vary depending on location, logistics providers, weather conditions, and other factors outside our control.
Customers are responsible for ensuring that access to the delivery location is suitable for the purchased product.
Additional delivery charges may apply for remote areas, difficult access locations, stair-only access, re-delivery requests, or failed delivery attempts.
Risk of loss or damage passes to the customer upon delivery.
7. Inspection Upon Delivery
Customers should inspect products as soon as reasonably possible after delivery.
Any visible damage, missing items, or delivery-related issues should be reported to us within 48 hours of receiving the order.
Failure to report issues within a reasonable timeframe may affect our ability to investigate and resolve claims.
8. Returns and Refunds
We comply with all applicable rights and remedies under Australian Consumer Law.
We do not provide refunds or exchanges for:
- Change of mind purchases
- Incorrect selections made by the customer
- Custom-made or made-to-order products
- Normal wear and tear
- Damage caused by misuse, neglect, improper assembly, or improper care
Where a product is determined to have a major fault under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund.
9. Product Care
Customers are responsible for following any care instructions provided with the product.
Improper cleaning methods, misuse, exposure to excessive moisture, direct sunlight, pets, sharp objects, or commercial use may affect product performance and longevity.
10. Limitation of Liability
To the maximum extent permitted by law, NKNEST shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our products or website.
Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and designs, remains the property of NKNEST or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Privacy
Any personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described in that policy.
13. Governing Law
These Terms and Conditions are governed by the laws of Australia.
Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the courts of Australia.
14. Contact Us
If you have any questions regarding these Terms and Conditions, please contact NKNEST through our website contact form or customer support channels.
